Find answers to some frequently asked questions about Foren

We're available 24/7 through our support channels.

Phone

• UK: +44 1156 830002
• Canada: +1 226 499 1888
• Nigeria: +234 201 330 0352

You can also contact us through live chat in the Foren app or email us at help@foren.co.

Business customers can also contact their account manager directly.

We aim to respond to chats instantly and emails within 30 minutes.

To help us find your transaction quickly, always include your transaction reference number, which starts with [FR-].

For security reasons, the account holder needs to contact us directly from their registered email address.

This helps us verify that we're speaking to the right person and keeps their account secure.

Yes. Go to Support to search the Help Centre, report a problem (with a screenshot if you like), start a live chat, or find our phone numbers for your country. Every request gets a ticket ID, and you can track its status in the app.

If you're unhappy with our service, you can make a complaint through any of our available support channels. We will log your complaint, investigate the matter, and handle it in line with our Complaints Policy.

You can find our full Complaints Policy, including details of our complaints process, applicable timelines and escalation options, on our Support page.

If you remain dissatisfied after receiving our final response, you may be able to refer your complaint to the relevant external dispute resolution or regulatory body, subject to the applicable eligibility requirements:

• UK: Financial Ombudsman Service
• Nigeria: Central Bank of Nigeria (CBN) Consumer Protection Department
• Canada: Ombudsman for Banking Services and Investments (OBSI), where applicable

Please refer to our Complaints Policy for further information on how to escalate your complaint and the applicable timeframes.