Find answers to some frequently asked questions about Foren

Select Send, choose the currency and payment method, enter the recipient's details, and follow the instructions in the app.

Before you confirm the transaction, we'll show you the applicable exchange rate, fees, and total amount.

Transfer times depend on the currency, destination, payment method, receiving bank, and any required compliance checks.

Where available, the app will show an estimated arrival time before you confirm the transfer.

Local transfers may arrive within minutes.

International transfers may take longer and can take 1–5 business days, depending on the payment corridor and receiving bank.

A Pending transaction means we're still processing the transfer or completing a required check.

If we need additional information from you, we'll contact you.

An In progress transaction means the transfer has moved beyond the initial processing stage and is being completed through the relevant payment network or provider.

You'll receive a notification once the transfer is completed.

Ask the recipient to check with their bank using the payment reference shown on your receipt.

If the recipient still hasn't received the funds after 24 hours, contact us at help@foren.co with your transaction reference.

We'll investigate and, where available, provide proof of payment or initiate a trace.

If your transfer is still Pending, you can request cancellation through the app.

Once a transfer is in progress, cancellation is not guaranteed. We may be able to request a recall, depending on the status of the payment and the receiving bank.

Contact us as soon as possible at help@foren.co with your transaction reference and details of what happened.

We'll check the status of the payment and let you know what options may be available. A successful transfer cannot always be recalled.

A transfer may be declined for a number of reasons, including incorrect recipient details, payment-network requirements, account restrictions, or compliance checks.

If the reason isn't shown in the app, contact help@foren.co with your transaction reference, and we'll investigate.

If a transfer fails, the funds will generally be returned to your Foren balance.

If you believe your funds have not been returned within the applicable timeframe, contact us at help@foren.co with your transaction reference.

For a failed transfer, funds are generally returned to your Foren balance within 24–48 business hours, subject to the payment method and circumstances.

Where a card payment is being refunded to your card, the refund may take 5–10 business days to appear, depending on your card issuer.

Transfer limits depend on your currency, account, and verification level.

You can view your applicable limits in the app under Profile → Limits.

If you need a higher limit, you may be asked to provide additional information or supporting documents.