Frequently asked questions
Find answers to some frequently asked questions about Foren
About the rebrand
What is Foren?
Foren is a global financial platform that enables individuals and businesses to send, receive, hold, manage, and swap funds across supported currencies.
Is Foren the same company as Leatherback?
Yes. Leatherback is now Foren. It is the same company, team, and regulatory licenses, with a new name, visual identity, and refined service experience.
Why is Leatherback changing its name?
Leatherback is transitioning to Foren as part of the next stage of growth of the business. Following our acquisition by Zedcrest Group, we are evolving our brand to reflect our continued growth and long-term vision. While our name and visual identity are changing, our commitment to providing secure, reliable, and convenient financial services remains unchanged.
Is the rebrand to Foren because of the acquisition by Zedcrest Group?
The transition to Foren follows Zedcrest Group's acquisition of Leatherback and marks the next chapter in our journey. More than a change in name and visual identity, this is an opportunity to rethink and strengthen our vision, proposition and experience around what our customers need to grow and operate globally.
As we evolve into Foren, we remain committed to the customers, relationships and services you know and trust, while building a stronger, more capable business designed to better support your ambitions and growth.
When will the new brand name take effect?
The Foren brand will officially launch on 5 October 2026. From this date, you will begin seeing the Foren name and branding across our app, website, emails, and other communication channels.
Will Leatherback's services change because of the rebrand?
No. The rebrand will not change the services you use or how you access them. Your account and existing services will continue to operate as usual, with improvements being introduced to enhance your overall experience.
Do I need to open a new account?
No. Your existing account will move to Foren automatically. Your balances, transaction history, and account details will remain associated with your account.
You will need to update your app when prompted and sign in using your existing email address and password.
Will my login credentials, password, or Transaction PIN change?
No. Your existing login credentials, password, and Transaction PIN will remain the same.
Do I need to restart the onboarding process?
No. If you have already completed onboarding with Leatherback, you will not need to repeat the onboarding process for Foren.
Will I need to download a new app?
No, as an existing user, you will just need to update your app. New users will need to download the new Foren app to access their account.
The Foren app will be available on the Apple App Store and Google Play Store. You can also access Foren through the web app at app.foren.co.
Will the app icon and branding change?
Yes. The app icon, name, and visual branding will change to reflect the Foren brand.
Will the Leatherback app and website still be available?
The Leatherback app and website will be replaced by Foren. You will be redirected to the new Foren platforms where applicable.
Will my account numbers, IBAN, or sort code change?
No. Your existing account details will remain the same. If any specific account details need to change, we will notify you directly via email and in-app prompts and provide the new details.
Will my USD, GBP, CAD, NGN and other currency account details change?
No. Your existing USD, GBP, NGN, and other currency account details will remain unchanged following the rebrand.
You can continue using your existing account details to send and receive funds as usual.
Please note: Your CAD Auto Deposit email address will change. Your new details will be available in the Foren app.
What should I tell people who pay me?
If you receive GBP or USD payments, you may let your regular remitters know that Leatherback is now Foren, so they are not concerned if they see the Foren name on future statements or bank correspondence.
Payments sent using your existing account details will continue to be processed as usual. From 5 October 2026, your statements and bank correspondence may display the Foren name instead of Leatherback.
Will incoming payments sent using the old company name still be received?
Yes. The transition from Leatherback to Foren will not affect incoming payments made using your existing account information.
Will existing payment instructions remain valid?
Yes. Existing payment instructions will remain valid unless we contact you directly to advise otherwise.
Will existing beneficiaries or recipients remain available?
Yes. Your existing beneficiaries and recipients will remain available, and you can continue sending payments to them as usual.
Will the name change affect international transfers?
No. The rebrand will not affect your ability to send or receive international transfers.
Will the name change affect pending transactions?
No. Pending transactions will continue to be processed as usual. The change from Leatherback to Foren will not affect the processing of your transactions.
Will my money, account balance, or transaction history be affected?
No. Your funds, account balance, and transaction history will not be affected by the rebrand. Your money remains secure, and you can continue using your account as usual.
Will existing statements and transaction receipts remain valid?
Yes. Existing statements and transaction receipts will remain valid and accessible following the rebrand.
Will transaction fees or exchange rates change because of the rebrand?
No. The rebrand itself will not affect our transaction fees or exchange rates.
Can I continue sending and receiving money as usual?
Yes. You can continue sending and receiving money as usual. Your existing account and currency details will remain available for your transactions.
Will business accounts be affected?
No. Your business account and services will continue to operate as usual, only the name of brand name on your account will change. If any changes to your business or account details are required, we will communicate them to you directly through our official channels.
Will I need to update my company's records or vendor information?
No action is required solely because of the rebrand. If you need to update specific records or information, we will contact you with the relevant details.
Will invoices, payment links or API integrations be affected?
No. Your existing invoices, payment links and API integrations will continue to operate as usual. The primary change will be the transition from the Leatherback name and branding to Foren.
Will existing contracts and agreements remain valid?
Yes. Existing contracts and agreements will remain valid following the rebrand.
Will settlement and payout arrangements change?
No. Existing settlement and payout arrangements will remain unchanged unless you are contacted directly with specific information about your account.
Will customer support email addresses change?
Yes. Our new customer support email address is help@foren.co.
Please use this address when contacting Foren for assistance.
Will my existing support tickets and complaints remain open and accessible?
Yes. Existing support tickets and complaints will remain open and accessible. Any ongoing issues will continue to be handled by our support team as usual.
How do I reach Foren support?
Our support team is available through the following channels:
- Live chat: Available on the Foren website, Foren web app and mobile app
- Email: help@foren.co
- United Kingdom: +44 1156 830002
- Canada: +1 226 499 1883
- Nigeria: +234 201 330 0352
Our team is available to assist with any questions or concerns.
How do I know an email or message is really from Foren?
Official customer communications will come from our @foren.co email addresses or through the Foren app.
We will never ask you to share your password, one-time password (OTP), or Transaction PIN.
If you are unsure whether a message is genuine, do not click any links or share your information. Instead, contact us through the Foren app or at help@foren.co.
How will I know the name change is legitimate?
The transition from Leatherback to Foren will be communicated through our official channels, including the Foren website, app, and verified customer communications.
If you receive information about the rebrand and are unsure whether it is genuine, please contact us directly through an official Foren channel.
What should I do if I receive suspicious communication claiming to be from Foren?
Do not click any links or share your login credentials, password, Transaction PIN, or OTP.
Contact our support team through the Foren app or at help@foren.co so we can help verify the communication.
Will Foren ever ask me to share my password, Transaction PIN, or OTP during the transition?
No. We will never ask you to share your password, Transaction PIN, or OTP.
Please keep these details confidential and do not share them with anyone.
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