Find answers to some frequently asked questions about Foren

Yes. You can make payments to supported countries and currencies through your Foren Business account.

Some international payments may be processed through SWIFT, depending on the destination and currency.

Yes, where the option is available. You can add a supporting document, such as an invoice or contract, during the payment process.

Providing supporting documentation upfront may help avoid delays where a payment requires review.

Some payments may require additional information to confirm the purpose and legitimacy of the transaction.

You may be asked to provide documents such as an invoice, contract, purchase order or receipt.

These checks help Foren meet its regulatory and financial crime prevention obligations.

Some payments are subject to additional checks before they can be processed. We may ask for supporting information or documents, such as an invoice, contract, or the beneficiary's website.

You can provide the requested information through the Foren platform or by replying to our email.

You can request cancellation while a transfer is still pending. Once a transfer has moved beyond the pending stage, cancellation may not be possible.

If your transfer fails, contact our support team with your transaction reference number.

We'll check what happened, confirm whether the funds were received and, where applicable, process a reversal.

Contact us immediately with your transaction reference and the correct account details.

If the payment has not been completed, we may be able to amend or stop it. If it has already been completed, we can request a recall, but recovery depends on the receiving bank and cannot be guaranteed.

For eligible SWIFT payments, you can request an MT103 from the transaction details once the payment has been sent. Please note that the MT103 request is a paid-for service, and applicable charges will apply.

If the recipient has not received the funds, please contact us three days after the expected delivery date to initiate a payment trace. Our team will review the transaction and advise on the next steps.