Frequently asked questions
Find answers to some frequently asked questions about Foren
Login and Account Security
I can't log in. What should I do?
Use the password recovery option in the app.
If you're not receiving a verification or one-time code, check that your email address is correct and that your device has an active internet connection.
If you still can't access your account, contact us through the Foren app, website chat, or help@foren.co.
How do I reset my transaction PIN?
Go to Profile → Security → Change Transaction PIN and follow the instructions.
How do I keep my Foren account secure?
- Use a strong, unique password and keep your phone and email account secure.
- Never share your password, transaction PIN, one-time passcodes (OTPs), or other security credentials with anyone.
- Enable two-factor authentication (2FA) using an authenticator app, such as Google Authenticator or Microsoft Authenticator.
- Keep your Foren app, device operating system and authenticator app up to date.
- If you notice any suspicious activity or believe your account or credentials may have been compromised, contact us immediately at help@foren.co.
What should I do if I see an error message?
Take a screenshot or screen recording of the error and send it to help@foren.co.
Include your transaction reference if the error relates to a payment.
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